Refund and Returns Policy | Glen Couvillion Photography

Purchasing Prints

To purchase Glen’s limited edition prints, please browse the Gallery tab where you can shop for his work.

Payment

To purchase Glen’s prints, we offer the Stripe platform.

All major credit cards are accepted.

Shipping and Customs Charges

Glen’s fine art photography prints are sent from the US and we offer FREE shipping in the US. We will ship to most places in the world.

Please be aware that depending on where prints are being shipped to, there may be customs and/or import fees payable. These fees are not included in the price of the print and must be paid for by the order recipient. If in doubt as to what these charges might be, please contact your local customs office for further information.

Our Returns Policy

Glen’s fine art photography prints are made to order, but if you are buying your print directly from us and are not entirely happy with your purchase, you have 28 days to return the item(s) to us. Please let us know within 14 days of receiving your print(s) that you wish to cancel your order and return the item(s) to us. Your order must be returned to us within 14 days of letting us know that you wish to cancel your order. Items must be returned in their original packaging and in perfect condition, in order to receive a full refund (less delivery costs).

Please note, returns postage must be paid for by the customer and we cannot be held liable for any losses. We therefore suggest any returns are sent fully insured.

If you are returning a print to us for a refund, please be aware that any customs or import charges incurred by the customer are non-refundable.

Please also note that if you purchase one of Glen’s prints from one of our representing galleries, they may have different terms and conditions.

Our Privacy Policy

What is this privacy policy for?

This Privacy Policy describes how your personal information is collected and used when you visit, make an inquiry or purchase from gmcouvillion.com or any other domains/URLs owned by Glen Couvillion and/or his partners and authorized and licensed to sell Glen’s original work.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information from which you can be identified when using this website, it will only be used in accordance with this privacy statement and with the requirements laid down in UK law, including the new General Data Protection Regulation (GDPR) 2018.

We reserve the right to make changes to this policy from time to time, so please check back to ensure you are happy with any changes we make.

What personal information do we collect?

When you visit gmcouvillion.com, the website automatically collects certain information about your device (ex: laptop, PC, tablet, smartphone) using cookies, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse gmcouvillion.com, the website collects information about the individual web pages that you view on the site; what websites or search terms referred you to our site; and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We may also ask for your name and contact information including your email address, shipping and/or billing address and telephone number, if you choose to purchase one of our photographic prints directly from us.

How do we collect this information?

We use the following technologies:

Cookies – these are data files that are placed on your device or computer and often include an anonymous unique identifier (see more information on our policy for using cookies below).

Additionally, when you make a purchase, we collect certain information from you (depending on your payment method), including your name, billing address, shipping address, email address, and phone number. Payment for any of our prints is via a credit or debit card using the payment platform Stripe.

How do we use your personal information?

We use the information that we collect to fulfill any orders if you are purchasing one of our photographic prints.

Additionally, we may use this information to:

Communicate with you and, with your agreement, provide you with information relating to our photographic prints and any new work that is created in the future.

We use the Device Information that we collect to improve and optimize our website, for example by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing campaigns.

We use Google Analytics to help us understand how our customers use our website, which in turn helps us to improve and optimize our site, for example by generating analytics about how our customers browse and interact with the site, and to assess the success of any marketing campaigns we run.

You can read more about how Google uses your personal information here: google.com/intl/en/policies/privacy/ and you can also opt-out of Google Analytics if you would like to here: tools.google.com/dlpage/gaoptout.

What do we do with it?

All the personal data we collect via email, our contact form and via personal interaction with our clients, is processed by us and retained on our in-house data storage devices. Our website is built using WordPress & Woocommerce and details submitted via our site, may be stored on third-party servers. Data is stored in multiple Tier III data centers across the United States. Images and other static assets are served via multiple geographically distributed content delivery networks (CDNs). This system ensures that the data in each page view is served from the data center closest to the visitor’s location.

How long do we keep it?

As we are based in the United States, we opt to comply with the more stringent UK tax law to keep your basic information (assuming a financial transaction has taken place) for a period of no less than six years. After this time, your information will be destroyed.

If you have agreed that we may keep your email address for marketing purposes, we will keep this on our database managed by Brevo (formerly Sendinblue) unless and until you notify us that you no longer wish to receive such information (see ‘Newsletter’ below).

Do we ever share your information with a third party?

Your details are not passed on to any third parties unless we are required by law to do so.

If you have agreed that we may keep your details for marketing purposes, we use an external company (Brevo formerly Sendinblue) for sending out our newsletter (see ‘Newsletter’ below).

Your rights – controlling your personal information

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Data retention

When you place an order through gmcouvillion.com for our photographic prints, we will maintain your information for our records for the minimum time that is necessary. For some purposes such as our business accounting obligations, this length of time will be determined by legislation.

We use Brevo to manage the collection of email addresses for marketing purposes and for sending out newsletters approximately once a month. If you sign up to receive our newsletter, we will only use your contact details for this purpose. We will not share this information with a third party. You may unsubscribe at any time by simply clicking on a link which is at the bottom of each newsletter that we send out. Alternatively, you can contact us directly and we will delete your email address from the system.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, you should note that we do not have any control over those other websites. We cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as they are not governed by this privacy statement.

Social Media

We use social media as a way of communicating and engaging with our clients and interested parties. We use external social media platforms (Instagram, Facebook, Pinterest and Twitter) and as such, the terms and conditions of those providers apply when using their platforms.

We will never ask for personal information from our users via these public platforms and would advise users wishing to contact us, to do so either via the social media (private) direct messaging service, or (preferably) directly with us.

We use social sharing buttons on our website which help users share information contained in our website with their followers on social media. Users should note that they do this at their own discretion and should be aware of the respective social media platform’s own privacy policy.

Our Cookie Policy

What are cookies?

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

The gmcouvillion.com website uses cookies to collect information about how the site is used so that we can continue to enhance our content and improve the user experience. This information is completely anonymous. It includes things like the number of visits to our website, how users arrive at the site and which pages they visit.

Some cookies will expire at the end of your session and most will expire within a month. A few will remain on your computer for longer. Some of them are essential in order for our website to run smoothly. Others however are not essential, and you can disable these in your browser settings.

Cookies we use

We have used WordPress to build this website. For information on the cookies WordPress uses, please refer to their help page.

Third party cookies

In addition to the cookies listed above, we use some third-party apps to make the site run smoothly. We use Google Analytics to help us understand how visitors use our site This is valuable information that will help us enhance the content of our site and improve the user experience. It will also help us understand how users find our site which is useful information for the development of our business. Google Analytics use cookies to collect this information – to read their privacy policy, please see google.com/privacy.html

By continuing to use our website, you agree to our use of cookies. For more information about cookies, and how to manage them, please visit the Information Commissioner’s Office website.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail.